Terms & Conditions

1. Introduction & Binding Agreement

Welcome to DreamAnna.com ("DreamAnna", "we", "us", or "our"). By visiting our website, creating an online gaming ID, participating in our betting exchanges, or utilizing our customer support channels (including WhatsApp, Telegram, and automated portals), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and our 18+ Responsible Gambling Regulations.

2. User Eligibility & Jurisdictional Compliance

• Age Requirement: You must be at least 18 years old or the legal age of majority in your jurisdiction to access DreamAnna services.
• Territorial Restrictions: It is your sole responsibility to ensure that participating in online sports entertainment and betting exchange activities is permissible under the laws of your state, union territory, or country of residence.
• One Account Per User: Users are prohibited from registering duplicate accounts to exploit promotional bonuses or bypass limits. Duplicate accounts may be locked and bonuses rescinded.

3. Account Registration & Security

• Credential Confidentiality: You are strictly responsible for maintaining the confidentiality of your username, password, and transaction security credentials. Any activity conducted through your authenticated credentials is deemed authorized by you.
• Compromised Accounts: If you suspect unauthorized access to your account, you must notify our 24/7 WhatsApp helpdesk immediately to freeze operations and reset credentials.

4. Deposits, Withdrawals & Settlements

• Minimum Deposit: The minimum deposit threshold is ₹100 unless otherwise specified on the chosen portal.
• Minimum Withdrawal: The minimum withdrawal amount is ₹500. There are no upper withdrawal limits for verified players.
• Payment Verification: Deposits are credited upon receipt of valid payment verification (such as bank transaction reference or UTR screenshot).
• Withdrawal Account Ownership: Payouts will only be processed to bank accounts, UPI VPAs, or digital wallets owned directly by the registered user. Third-party payout requests may be declined for security and anti-money laundering compliance.

5. Exchange Rules & Void Match Policy

• Official Results: All sports wagers are settled according to the official scores and match results recognized by the respective governing bodies (e.g., ICC, BCCI, FIFA, ATP).
• Abandoned or Void Matches: In the event of a match cancellation, weather abandonment, or official void ruling where exchange settlement rules apply, the affected wagers will be refunded back to the player balance.
• Fancy & Session Bets: Session bets are settled strictly on the completed overs as per exchange feed rules.

6. Promotional Bonuses & Lossback Terms

• 5% Deposit Bonus: The 5% deposit bonus is credited upon deposit confirmation and is subject to standard wagering turnover criteria on sports or live casino games before withdrawal.
• 5% Lossback Cashback: Calculated weekly on net qualifying losses across participating exchanges and credited to active user accounts.
• Abuse of Promotions: Any attempts at bonus arbitrage, hedge betting, or exploiting system errors will result in forfeiture of bonus credits and possible suspension.

7. Prohibited Conduct & Anti-Fraud Measures

The following activities are strictly prohibited on DreamAnna.com:

• Using automated bots, artificial intelligence scripts, or scraping tools to place wagers.
• Engaging in syndicate betting, match-fixing collusion, or market manipulation.
• Submitting fraudulent payment slips or chargeback fraud.

8. Limitation of Liability & Disclaimers

DreamAnna provides its services on an "as is" and "as available" basis. While we strive to maintain 99.9% uptime, we shall not be liable for internet disruptions, third-party liquidity provider latency, or hardware failures outside our immediate technical control.

Questions Regarding Our Terms?

If you have any questions or require legal clarification, please contact our support desk.